Shipping, returns & guarantee
Everything after you click buy, in plain words.
Written by the Theapexboost Editorial Desk Medically reviewed by Dr. Justin Houman, MD Revised
Shipping
- Orders ship from the United States unless the sales page says otherwise.
- Your tracking number is in your order email.
- Delivery questions: the order desk, whose number is in the footer.
Guarantee
The Amazon return window applies, unless the seller prints a longer one. To claim it, call the order desk with your order ID. The refunds and guarantee page sets out the whole route and the refund timing.
How to return
- Call the order desk (number in the footer) with your order ID.
- Pack the bottles with a note: your full name, email and order ID.
- Mail to 10 East 40th Street, Floor 17, New York, NY 10016.
- Use a tracked service. You pay return shipping.
Refund timing
| After your return is logged | 3–5 business days to process |
|---|---|
| On your card | Usually another 5–10 days |
| Keep | Your order email and return tracking |
Check your bottle
If your bottle shows a lot number and best-before date, they’re on the base. To match it to your order, call the order desk with the lot number.
| Lot reference | APE-26/TH-8419 |
|---|---|
| CoA reference | APE-8419-26-TH |
