Refunds & guarantee
The Amazon return window applies unless the seller prints a longer one. Call the order desk with your order ID, mail the bottles with tracking, and the refund follows.
Written by the Theapexboost Editorial Desk Medically reviewed by Dr. Justin Houman, MD Revised
The Apex Boost guarantee in one paragraph
Apex Boost orders are covered by the Amazon return window for that order, unless the seller prints a longer one. To use it, you call the order desk with your order ID, mail the bottles to the New York returns address with your details inside, and pay the return postage. The refund is processed 3–5 business days after the return is logged, and then usually takes another 5–10 days to show on your card.
| Return window | The Amazon return window for your order, unless the seller prints a longer one |
|---|---|
| First step | Call the order desk with your order ID (number in the footer) |
| Return address | 10 East 40th Street, Floor 17, New York, NY 10016, USA |
| Inside the parcel | Your full name, email address and order ID |
| Return postage | Paid by you, with tracking |
| Processing | 3–5 business days after the return is logged |
| On your card | Usually another 5–10 days |
The checkout comes first. The terms printed at checkout are the ones your order carries. Read them before you pay; if they differ from this page, they’re the terms that apply, and the order desk can confirm which window you have.
How to return Apex Boost, step by step
- Find your order ID. It’s in the order confirmation email you received after checkout. If you can’t find the email, search your inbox and spam folder for the checkout’s name before you call.
- Call the order desk. The number is in the footer of every page and on the contact page. Say you want to return Apex Boost and give your order ID. The call comes first so your parcel can be matched to your order when it lands.
- Pack the bottles. Put a note inside with your full name, your email address and your order ID. Without that note, the returns team has nothing to match the parcel against.
- Mail it with tracking to 10 East 40th Street, Floor 17, New York, NY 10016, USA. Return postage is yours to pay, so pick a service with tracking and keep the receipt.
- Wait for the credit. Once the return is logged, the refund is processed within 3–5 business days, and then your card issuer usually needs another 5–10 days to post it.
What the Apex Boost return window means
The seller’s pack words it like this: the Amazon return window applies, unless the seller prints a longer one. So the window for your order is the one that comes with that order, not a fixed number printed on this site. If the seller prints a longer window for your order, the longer one applies.
The practical move is simple. The day your parcel arrives, check the window for your order and put its last day in your calendar, with a reminder a week before it. A return that starts well inside the window is far simpler than one that starts on its final day.
The window is about the purchase. It’s there so you can send back an order that isn’t right for you, whatever the reason, within the terms of that order.
What to keep after an Apex Boost order
- The order confirmation email. It holds the order ID, which starts every tracking, change or refund request.
- The delivery tracking number. It shows when the parcel arrived, which is useful when you work out the window.
- The return postage receipt and its tracking number. It proves the parcel reached the returns address.
- Every bottle you plan to send back, kept with its label intact.
Apex Boost refund timing, worked through
The refund has two clocks, and they run one after the other. The first is the seller’s: 3–5 business days from the moment your return is logged at the returns address. The second is your card issuer’s: usually another 5–10 days to post the credit to your statement.
| You call the order desk | The return is expected and linked to your order ID |
|---|---|
| You mail the parcel | Tracked, to the New York returns address |
| The return is logged | The seller’s clock starts |
| 3–5 business days later | The refund is processed |
| About 5–10 days after that | The credit usually appears on your card |
Say your return is logged on a Monday. The refund would normally be processed by the end of that week or early the next, and then show on your card within one to two weeks. Card issuers differ, which is why the second step is a range rather than a date.
What can make an Apex Boost refund slower
- Mailing the bottles without calling first, so the parcel arrives with no return on record.
- Leaving out the note with your name, email address and order ID.
- Sending the parcel untracked. If it goes missing, there’s nothing to trace.
- Sending it to the office address instead of the returns address. The office, at 40 West 57th Street, Floor 20, New York, NY 10019, USA, isn’t where returns are handled.
Apex Boost bought somewhere else
This route covers orders placed through the order buttons on this site. If you bought Apex Boost from another seller, that seller handles the return under its own terms, so check its policy before you pay and again before you send anything back.
Apex Boost pack sizes and the return window
At the label dose of 2 capsules a day, one bottle lasts 30 days, a 3-pack lasts 90 days and a 6-pack lasts 180 days. A 6-pack runs far longer than most return windows, so it suits someone who already knows Apex Boost agrees with them. For a first order, a smaller pack keeps more of the supply inside the window you can still act on.
| 1 bottle | 60 capsules, about 30 days |
|---|---|
| 3 bottles | 180 capsules, about 90 days |
| 6 bottles | 360 capsules, about 180 days |
Changing an Apex Boost order, or a parcel problem
Changes to an order that’s already placed go through the order desk too, with the order ID from your confirmation email. The sooner you call, the more the desk can do.
- A parcel that hasn’t arrived: check the tracking link in your order email first, then call the order desk with the order ID if it has stalled.
- A damaged parcel or a broken safety seal: don’t take the capsules. The label says not to use a bottle whose seal is damaged or missing. Photograph the bottle and the packaging, then call the order desk.
- The wrong pack: call the order desk before opening anything, so the fix can be arranged against your order.
Before you call about an Apex Boost refund
A short checklist makes the call quicker for everyone:
- Have the order ID from your confirmation email in front of you.
- Know how many bottles you’re sending back.
- Have the delivery date to hand, so the window can be checked on the spot.
- Write down anything the desk tells you, with the date of the call.
The refund goes back to the card you paid with, which is why the last step of the timing depends on your card issuer rather than on the seller.
An Apex Boost return is a purchase policy, not a health promise
The return window protects your money. It doesn’t promise that Apex Boost will work for you, and it’s never a reason to keep taking a supplement that doesn’t agree with you. If you notice side effects, stop, talk to your doctor, and start the return afterwards. The disclaimer lists who should ask a doctor before starting at all.
Checking an Apex Boost bottle before you return it
When the bottle shows a lot number and best-before date, they’re printed on its base. The stock references for this site are lot APE-26/TH-8419 and certificate APE-8419-26-TH. If a bottle looks different from the label photographs on the home page, quote those references to the order desk when you call.
Apex Boost refund questions
>How long do I have to return Apex Boost?+
The Amazon return window for your order, unless the seller prints a longer one. Check the window the day your parcel arrives.
>Do I have to call before I mail it back?+
Yes. The route starts with a call to the order desk with your order ID, so the parcel can be matched to your order when it arrives.
>Who pays for return shipping?+
You do. Use a tracked service and keep the receipt until the refund shows on your card.
>Where do I send the bottles?+
To 10 East 40th Street, Floor 17, New York, NY 10016, USA, with a note inside giving your full name, email address and order ID.
>When will the money reach my card?+
Usually 3–5 business days after the return is logged, then another 5–10 days for your card issuer to post it.
